Our Team

Bentley Essex Contacts

Phil HambergerGeneral Manager

01245 932 814

New Car SalesNew Car Sales

01245 932 814

ServiceService

01245 924 116

Used Car SalesUsed Car Sales

01245 932 814

Jaguar Barnet Contacts

Mark OrbellSales Manager

02080 312 087

Andrew TibblesHead of Sales

02080 312 087

New Car SalesNew Car Sales

02080 312 087

Brian HayesParts Manager

02080 312 087

Jaguar Woodford Contacts

Stuart CaytonHead of Business

02080 312 192

Danny HuntSales Manager

02080 312 192

Nick FoshService Manager

02080 315 404

Brian HicksBusiness Manager

02080 312 192

Dave CorpeBusiness Manager

02080 312 192

Mark PercivalAftersales Manager

02080 315 404

New Car SalesNew Car Sales

02080 312 192

Brian HayesParts Manager

02080 315 404

ServiceService

02080 315 404

Used Car SalesUsed Car Sales

02080 312 192

Danny HuntUsed Car Sales Manager

02080 312 192

Lamborghini Chelmsford Contacts

Brent SmithSales Manager

01245 924 920

Phil HambergerBrand Manager

01245 924 920

New Car SalesNew Car Sales

01245 924 920

ServiceService

01245 924 496

Used Car SalesUsed Car Sales

01245 924 920

Land Rover Barnet Contacts

Mark OrbellSales Manager

02080 312 293

Lucy RandallBusiness Manager

02080 312 293

Chris HillAftersales Manager

02080 315 403

Andrew TibblesHead of Sales

02080 312 293

New Car SalesNew Car Sales

02080 312 293

Brian HayesParts Manager

02080 312 293

Land Rover Woodford Contacts

Stuart CaytonHead of Business

02080 312 501

Danny HuntSales Manager

02080 312 501

Nick FoshService Manager

02080 315 405

Brian HicksBusiness Manager

02080 312 501

David CorpeBusiness Manager

02080 312 501

Mark PercivalAftersales Manager

02080 315 405

New Car SalesNew Car Sales

02080 312 501

David WalesNew Car Sales Manager

02080 312 501

Brian HayesParts Manager

02080 315 405

ServiceService

02080 315 405

Used Car SalesUsed Car Sales

02080 312 501

Danny HuntUsed Car Sales Manager

02080 312 501

McLaren Hatfield Contacts

James WoodsBrand Manager

01707 561 238

New Car SalesNew Car Sales

01707 561 238

ServiceService

01707 925 011

Used Car SalesUsed Car Sales

01707 561 238

Complaints

Cambria Automobiles plc prides itself on providing excellent customer care. However, we accept that there are times when we get it wrong and that you need to bring these times to our attention so that we can resolve your complaint quickly.

Complaints that you may have about Cambria Automobiles plc are likely to fall into 2 different categories and we would be grateful if you would follow the appropriate route for your complaint as outlined below:
 

1.

Complaints concerning sales or after sales

a.

In the first instance telephone the relevant department manager at the dealership (you can find contact details on the relevant dealership’s website);

b.

If they are unable to resolve your complaint, please put your complaint in writing (either by letter or e-mail) to the General Manager of the dealership;

c.

The General Manager will respond to your complaint within no more than 7 days;

d.

If you find the General Manager's response to be unsatisfactory, or they do not respond within the given timescales, please send a copy of your original complaint, together with any response you have received from the General Manager, to either:


Customer Care, Jaguar Welwyn, Great North Road, Stanborough, Welwyn Garden City, Hertfordshire, AL8 7TQ

or

complaints@cambriaautos.co.uk

e.

Customer Care will aim to respond within 14 days;

f.

We are confident that the above process will resolve your complaint to your satisfaction, but if you do not feel this is the case having exhausted the process, you are of course at liberty to take external advice or follow our Alternative Dispute Resolution process by contacting;

National Conciliation Service
2-3 Allerton Road
Rugby
Warwickshire
CV23 0PA
Tel: 01788 538317
http://www.nationalconciliationservice.co.uk
 

2.

Complaints concerning Consumer Credit or General Insurance sales

Complaints concerning General Insurance sales can take a little longer to investigate and resolve than other complaints as they involve third party insurers.

a.

Please put your complaint in writing by letter or e-mail to Customer Care (see above for details).

b.

We will aim to acknowledge your complaint in writing within 5 working days;

c.

We will endeavour to resolve your complaint as quickly as possible. Where your case is complex we may need some time to make sure we have covered everything, so we will keep you informed while we do so.

f.

If you are not satisfied with our Final Response, or it has been more than eight weeks since we received your complaint, you may be able to refer your complaint to the Financial Ombudsman Service.

Details about how to contact the Financial Ombudsman can be found at www.financial-ombudsman.org.uk or by telephoning 0845 080 1800 (office hours).


You are here: Home > Contact Us

 

Grange.co.uk is a part of Cambria Automobiles plc, Swindon Motor Park, Dorcan Way, Swindon, SN3 3RA registered in England and Wales company registration number 05754547 VAT no GB 218 1290 83. Cambria Automobiles (South East) Limited is authorised and regulated by the Financial Conduct Authority (FCA) - FRN 308872. See company details.

Copyright © 2008-2018 all rights reserved.

Site by Crasmundo