Our Team

Bentley Essex Contacts

Phil HambergerGeneral Manager

01245 847 700

New Car SalesNew Car Sales

01245 847 700

ServiceService

01245 847 700

Used Car SalesUsed Car Sales

01245 847 700

Jaguar Barnet Contacts

Mark OrbellSales Manager

02082 263 470

Andrew TibblesHead of Sales

02082 263 470

New Car SalesNew Car Sales

02082 263 472

Brian HayesParts Manager

02082 263 470

Jaguar Woodford Contacts

Stuart CaytonHead of Business

02032 845 686

Danny HuntSales Manager

02032 845 686

Nick FoshService Manager

02085 309 480

Brian HicksBusiness Manager

02032 845 686

Dave CorpeBusiness Manager

02032 845 686

Mark PercivalAftersales Manager

02032 845 650

New Car SalesNew Car Sales

02032 845 686

Brian HayesParts Manager

02085 309 480

ServiceService

02085 309 480

Used Car SalesUsed Car Sales

02032 845 686

Danny HuntUsed Car Sales Manager

02032 845 686

Lamborghini Chelmsford Contacts

Phil HambergerBrand Manager

01245 235099

New Car SalesNew Car Sales

01245 235099

ServiceService

01245 235099

Used Car SalesUsed Car Sales

01245 235099

Land Rover Barnet Contacts

Mark OrbellSales Manager

02082 263 472

Lucy RandallBusiness Manager

02082 263 470

Chris HillAftersales Manager

02082 263 470

Andrew TibblesHead of Sales

02082 263 472

New Car SalesNew Car Sales

02082 263 472

Brian HayesParts Manager

02082 263 472

Land Rover Woodford Contacts

Stuart CaytonHead of Business

02032 845 772

Danny HuntSales Manager

02032 845 772

Nick FoshService Manager

02032 845 731

Brian HicksBusiness Manager

02032 845 772

David CorpeBusiness Manager

02032 845 772

Mark PercivalAftersales Manager

02032 845 731

New Car SalesNew Car Sales

02032 845 772

David WalesNew Car Sales Manager

02032 845 772

Brian HayesParts Manager

02085 309 480

ServiceService

02032 845 731

Used Car SalesUsed Car Sales

02032 845 772

Danny HuntUsed Car Sales Manager

02032 845 772

McLaren Hatfield Contacts

James WoodsBrand Manager

01707 682 700

New Car SalesNew Car Sales

01707 682 700

ServiceService

01707 682 700

Used Car SalesUsed Car Sales

01707 682 700

Complaints

Cambria Automobiles plc prides itself on providing excellent customer care. However, we accept that there are times when we get it wrong and that you need to bring these times to our attention so that we can resolve your complaint quickly.

Complaints that you may have about Cambria Automobiles plc are likely to fall into 2 different categories and we would be grateful if you would follow the appropriate route for your complaint as outlined below:
 

1.

Complaints concerning sales or after sales

a.

In the first instance telephone the relevant department manager at the dealership (you can find contact details on the relevant dealership’s website);

b.

If they are unable to resolve your complaint, please put your complaint in writing (either by letter or e-mail) to the General Manager of the dealership;

c.

The General Manager will respond to your complaint within no more than 7 days;

d.

If you find the General Manager's response to be unsatisfactory, or they do not respond within the given timescales, please send a copy of your original complaint, together with any response you have received from the General Manager, to either:


Customer Care, Jaguar Welwyn, Great North Road, Stanborough, Welwyn Garden City, Hertfordshire, AL8 7TQ

or

complaints@cambriaautos.co.uk

e.

Customer Care will aim to respond within 14 days;

f.

We are confident that the above process will resolve your complaint to your satisfaction, but if you do not feel this is the case having exhausted the process, you are of course at liberty to take external advice or follow our Alternative Dispute Resolution process by contacting;

National Conciliation Service
2-3 Allerton Road
Rugby
Warwickshire
CV23 0PA
Tel: 01788 538317
http://www.nationalconciliationservice.co.uk
 

2.

Complaints concerning Consumer Credit or General Insurance sales

Complaints concerning General Insurance sales can take a little longer to investigate and resolve than other complaints as they involve third party insurers.

a.

Please put your complaint in writing by letter or e-mail to Customer Care (see above for details).

b.

We will aim to acknowledge your complaint in writing within 5 working days;

c.

We will endeavour to resolve your complaint as quickly as possible. Where your case is complex we may need some time to make sure we have covered everything, so we will keep you informed while we do so.

f.

If you are not satisfied with our Final Response, or it has been more than eight weeks since we received your complaint, you may be able to refer your complaint to the Financial Ombudsman Service.

Details about how to contact the Financial Ombudsman can be found at www.financial-ombudsman.org.uk or by telephoning 0845 080 1800 (office hours).


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Copyright © 2008-2018 all rights reserved

www.grange.co.uk is part of Cambria automobiles plc, Swindon Motor Park, Dorcan Way, Swindon, SN3 3RA (registered in England and Wales company registration number 05754547)
VAT No.: GB 218 1290 83

Cambria Automobiles (South East) Limited is authorised and regulated by the Financial Conduct Authority (FCA) - FRN 308872.
Cambria Automobiles (Swindon) Limited, Cambria Vehicle Services Limited, Grange Motors (Brentwood) Limited, Grange Motors (Swindon) Limited, Invicta Motors Limited, Invicta Motors (Maidstone) Limited, Thoranmart Limited (including all trading names) and Cambria Automobiles Plc are Appointed Representatives of Cambria Automobiles (South East) Limited.

We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.

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